Every device comes with a 14-day warranty that starts on the day it is delivered to you.
What the warranty covers
The warranty covers faults that were not listed on the product page, and any difference between the device you receive and its listing.
What it does not cover
- Faults, wear or missing items already described on the product page
- Devices graded For parts
- Damage after delivery, such as drops, cracks or liquid damage
- Damage from using the wrong power supply, including plugging a 110V device into a Nigerian socket without a step-down converter
- Devices opened or repaired by anyone other than us
How to make a claim
- Contact us within 14 days of delivery through the contact page, with your order number and a short description of the problem. A photo or short video helps.
- We may ask you to send the device back so we can inspect it. The IMEI or serial number on record is used to confirm it is the unit we sent.
- Once confirmed, we will repair it, replace it with a similar device, or refund you, depending on what is possible for that item.
Refunds
Approved refunds are paid back through the payment provider you used at checkout.